Yolanda Swim reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
Items are accepted within 7 days of receiving your order for a store credit. Under Australian Consumer Law swimwear is classified as underwear and cannot be returned for a refund. Exchanges are not permitted on thong bottoms.
To initiate a credit note, please send an email to support@yolandaswim.com.
Due to only stocking limited quantities and high demand, we cannot process a straight exchange which in turn means that we unfortunately cannot confirm that your preferred size will be in stock at the time the return is received. We recommend reordering your correct size as soon as possible.
If your size is out of stock upon reordering, please email support@yolandaswim.com for assistance and we can look for a solution or add you to our pre-order lists.
TERMS & CONDITIONS OF RETURNS
SALE / DISCOUNTED ORDERS
- Orders with items marked 'sale' or orders discounted with a promotional code (including free shipping) cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
- Items purchased during sale periods with an automatic discount are not eligible for an exchange or refund and no exceptions will be made for any fit or sizing issues.
FINAL SALE ITEMS
- All leakproof liners, push up padding & accessories are final sale.
FULL PRICE ORDERS
- Full priced orders are eligible for a credit note. We do not reimburse for return shipping or reimburse you for original shipping costs.
- Unworn items must be returned in original packaging- with hygiene liner still attached, YOLANDASWIM tags, and garment bag. We can legally refuse to refund your items if the hygiene stickers & tags have been removed or tampered with.
- We suggest you try on your YOLANDASWIM garments over your underwear due to hygiene reasons.
- The customer is responsible to send back the garments and email support@yolandaswim.com with your order number & full name as the subject header. Our friendly customer service team will respond within 72 hours to assist you.
- We do not offer straight exchanges. In the case you'd like to re-order the same item just different variant, you will be given a store credit for the price of the garment to repurchase your correct items. You'll do this by placing a new order online.
- Returns & store credits are processed within 10 business days after item is received and checked. A confirmation email will be sent when your item is refunded or exchanged and returned.
FAULTS
Here at YOLANDASWIM, our items go through thorough inspections with detailed logs recorded with imagery prior to sending any order out. In the unlikely circumstance that you come across a fault in your item which you deem to be a manufacturing fault & not a customer care fault, please contact our customer service team via
support@yolandaswim.com with a photo so we can assess the issue & help rectify this.
STORE CREDITS
A store credit will be emailed to you, which you can use to repurchase your desired swimwear. Store Credits have a 3 year expiry.
Please be aware that you will receive the store credit for the amount you paid for your piece, minus shipping fees. If you have any issues, please email
support@yolandaswim.com
AFTERPAY & SEZZLE RETURNS
If you choose to return an AfterPay or Sezzle order that is full priced, you will received a credit note via YOLANDASWIM. Returns for AfterPay and Sezzle orders where you purchased sale items or used a discount code cannot be returned or exchanged. Please note, your personal agreement with Afterpay and Sezzle will still stand and you will continue to pay any scheduled repayments.
RETURN FEES & PENALTIES
- We ‘Yolanda Swim’ reserve the right to refuse returns & not honour refunds on items that have been worn, stained/soiled, laundered or altered in any way. This includes such marks as bodily fluids, deodorant stains & removed/tampered with liners.
- In the occurrence of garments returned within these conditions we will void your store credit. Returning of garment back to the customer will incur a return shipping cost to be paid by the customer.
- This policy is set in place due to swimwear being classified as ‘underwear’ & due to hygiene reasons once garments are not resalable they have to be destroyed, which is a loss to our company, unhygienic & harmful for the environment.
- If garment bags are not returned there is a $10 fee deducted from your store credit/refund. If you order 2 or more items and it comes in 1 bag and you return 1 you may keep the garment bag.
STEPS OF RETURNING YOUR PURCHASES
1- Try on your garments over underwear
2- Take unwanted garments & check tag/hygiene sticker that all are attached in original condition. Place items back in garment bag.
3- Read our terms & conditions of purchase below in the footer to avoid any confusion & processing delays.
4- Email support@yolandaswim.com with your full name & order number in the subject line.
5- Post back to the address provided by our customer service team. Regular or Express shipping method is up to the customer along with the shipping company you choose to use. We do suggest you get a return tracking number as we will not take responsibility for lost returns.
6- Once the items arrive at Yolanda Swim you will receive an email confirmation that your items have been refunded or your store credit is ready to use.
Please allow up to 14 business days for your return to be processed during sale periods.
