Shipping
HOLIDAY SHIPPING
Holidays are peak periods for our team meaning that some orders will incur a shipping delay. Note that orders may take up to 7 business days for processing before they ship from our warehouse.
SHIP METHODS
We offer free domestic shipping on all orders over $170 in Australia along with standard and express options for international orders.
We have the following shipping options available for Domestic locations:
Standard Shipping - $10 | FREE on orders over $170
Express Shipping - $15
We have the following shipping options available for select International locations:
DHL Express - $25 | FREE on orders over $300
Fed Ex - $30 | FREE on orders over $400
Shipping to a PO box is not accepted. Every delivery requires a signature when received.
SHIPPING TIMES
Standard Domestic Orders- 3-8 business days
Express Domestic Orders- 1-2 days
Standard Express International Orders - 3-5 business days
SHIPMENT TRACKING
You can track your order with the tracking information provided in your shipment notification email.
CHANGING SHIPPING ADDRESS
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
LOST OR STOLEN PACKAGES
If you believe that your package was lost or stolen, please contact support@yolanda.com.
PROCESSING TIMES
Most orders placed Monday through Friday will be processed and shipped within 1-2 business days.
Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.
Certain products may have longer processing times. These will be noted on the product and cart pages.
PRE-ORDERS
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting support@yolandaswim.com
If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s)are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each to ensure fast delivery.
TAXES
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.
International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
Credit Cards
We accept Visa, MasterCard and American Express cards. Payment is taken instantly you’re your order is confirmed.
Afterpay
Simply shop and proceed to checkout as usual. At checkout, you will choose Afterpay as your payment method. You will then be directed to the Afterpay website to register and provide payment details. If you are already an Afterpay user, just log in to your Afterpay account. Then complete your order.
UPDATING ORDERS
Orders cannot be changed or updated once they are placed as they immediately start processing.
If you'd like to add another item to your order, please place a new order for the item.
ORDER CANCELLATIONS
Please check your cart items before proceeding to the check out page. We are usually unable to change or cancel an order after you've placed it.
It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.
To ensure your security, we take additional steps in verifying the details on your order. If you receive a cancellation notification, please contact Customer Service for more information.
In the event where a parcel is not claimed/rejected or refused by the receiver, DHL will attempt re-delivery. If DHL is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be returned to YOLANDA SWIM. Consequently, there will be a $25 return fee deducted from you store credit to cover return shipping due to your refusal. This is non-negotiable.
Please note, YOLANDA SWIM is not responsible for any delays caused by DHL Express, especially during high volume seasons. However, these are the best delivery estimations available.
If an Australia Post package is Returned To Sender, please note that you will be issued a store credit however this credit will not include the initial shipping cost. You will be credited the order subtotal, before shipping.
YOLANDA SWIM is not liable for any loss or damage to parcels that have been confirmed as successfully delivered by the postal network. Please ensure there is a safe location for the parcel to be left in the event that no one is home on delivery.